De-Escalation and Conflict Resolution


Lara Zwilling photo

Lara Zwilling, MHS, LMHC, CFMHE

In this course, the author provides an overview of conflict resolution. The course includes basics of conflict theory as well a broad understanding of techniques in conflict management and resolution. Healthcare professionals taking the course will learn the importance of de-escalation as well as approaches to conflict within a rehabilitation setting.

Target Audience

This course is well suited for occupational therapists and other rehabilitation professionals who are interested in learning how to address conflict with employees and patients in a rehabilitation setting.

Educational Level

Intermediate: Information is geared to practitioners with a general working knowledge of rehabilitation and service delivery. Focus is on a basic understanding and application of the subject matter.

Learning Objectives

Upon completion of this course, learners will be able to:

  • Describe basic conflict theory.
  • Recognize learning drivers and dynamics of conflict.
  • Discuss basic de-escalation techniques.
  • Identify characteristics of difficult people.

Completion Requirements

1 Contact Hour for State of Florida Occupational Therapy practitioners will be awarded upon a successful completion of a multiple choice post-test. Participants will be able to print a certificate of completion after completing a short course evaluation in addition to the post-test.

Disclosure Statement

Instructors have stated that they have not received funding to support this training.

Instructional Methods

One (1) hour course during which the learner will view a streaming video presentation, reference PowerPoint® slides, and take a multiple choice post-test.